Policies & FAQs
Queen Bee Hair Salon strives to always be on time for our guests. If we are running significantly behind, we will make every effort to contact you prior to your appointment time. The only way we can ensure our punctuality is if each guest in our salon arrives on time for their appointment. If you are more than 15 minutes late, we may need to refuse services or alter services so it does not effect the following scheduled appointments. Fees may apply.
NEW CLIENT DEPOSITS (non refundable)
An invoice will be sent via email to confirm all new client appointments. Deposit must be made within 24 hours or your appointment will be cancelled. This amount will be applied to your service on the day of your first appointment. If you need to reschedule, the amount will transfer to your new appointment, however, you can only reschedule one time before the amount is forfeited. If you need to cancel or no-show, the deposit is forfeited. This is to ensure serious inquiries.
Your time is valuable and so is ours. We reserve your scheduled time especially for you. If rescheduling your appointment or changing your service is necessary, a 48 hour notice is requested. If cancelling/changing/rescheduling occurs with less than 36 hours notice, a fee will be required before booking your next appointment. This fee is at each stylist discretion. All cancellations and rescheduling of appointments are tracked. Thank you for your understanding.
RE-DOs / REFUNDS
Queen Bee Hair Salon prides ourselves on doing a thorough consultation proper to each service to ensure 100% happiness. We realize that sometimes once you get home you may find something you'd like to adjust. please contact us within 7 days if you are dissatisfied with your hair and we will immediately meet with you to discuss further steps.
Queen Bee Hair Salon's refund policy has the following criteria:
1. Recommended take-home product must have been purchased at Queen Bee Hair Salon during the initial appointment to ensure proper at-home care.
2. Client must come into the salon to meet with her stylist before any refund is considered.
FRIENDS & CHILDREN
Our salon family is very important to us! That being said, we want all guests to be able to relax during their appointment. Because of our limited space, please use discretion when bringing your children and friends if they do not have an appointment.
Per our landlord and insurance policies: If you must bring small children to your appointment, we require you bring another adult (not receiving a service) to accompany your child.
If you have been sick in the last 48 hours, please contact your stylist as soon as possible to reschedule your appointment. We will do our best to get your appointment rescheduled in a timely manner. Please do not come to your appointment if you are sick, or if anyone in your household has the flu/lice.
We LOVE our community and are happy to support as often as we can. We are happy to hear about any opportunities.
We want to meet all your friends and family! Please ask your stylist about their individual referral and rewards programs.
In order to receive Referral Rewards, there are some guide lines. See below:
- New guest must be the age of 18+
- New guest must live within 100 miles of Queen Bee Hair Salon
- New guest must get a chemical/color service with cut.